Box Office Representative

Duties

  • To ensure the smooth operation of point‐of‐sale activities and customer service, presenting a high and positive profile to the public for all aspects of the company’s work;
  • Ensuring sales targets achieved and, where possible, improved.
  • Work collaboratively with the Marketing and other Departments in developing sales and promotion opportunities
  • Promote feedback from staff and members of the public and conduct other research as necessary to promote excellent customer service and develop commercial success.
  • To ensure that best customer care practice is adhered to at all times by all staff within the office;
  • To be responsible for the financial management of the Box Office function including cash handling, invoicing and credit control, financial reporting, liaising with third parties including credit card processing and agencies;
  • To monitor service standards and act on opportunities for improvements;  
  • To report in detail on sales figures, booking patterns and take up of any current special offers at Marketing Meetings;
  • Co-ordinating and administrating bookings made by groups and access customers for all performances whilst maintaining the highest level of customer service.
  • To adhere to the company’s company policies and procedures including Equal Opportunities and Health and Safety.
  • To complete any general administration tasks required.

The ideal candidate will have the following qualities and skills:

  • Highly organised individual with a good attention to detail
  • Reliable and adaptable candidate with good communication skills
  • Proven upselling/cross selling skills.
  • Have customer service and/or retail/sales experience preferred.
  • Ability and eagerness to engage with customers both over the phone and in person in a polite, professional, and personable manner.
  • Ability to work effectively and flexibly as part of a team.
  • A positive and determined approach, using initiative and working efficiently.
  • Conscientious with meticulous attention to detail and high standards.
  • Excellent verbal and written communication skills.
  • High degree of computer literacy and familiarity with all forms of social media.
  • Overall the successful applicant needs to be incredibly organised who is able to work hard and multi task in a fast paced environment.

Part time and Full time positions available

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